Clanbay Support

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Customer Services Dept Update

Current First Response Time: Generally 2-3 Working Days

Consecutive Response Time: Generally 1-2 Working Days

Status: Red - High volume of Tickets and Calls 

Note: We no longer offer phone support.

Dispatch Dept Update

Status: Amber - Shorts Delays due to global factors 

Product Lead times: We are experiencing some delays with EU Brands due to a variety of global factors have resulted in unexpected lead time delays. Whilst we try to maintain accurate delivery estimates these are sometimes subject to unexpected change. We do ask to allow a minimum of 7 days additional lead time onto orders.

STRIKE / DELIVERY DELAY UPDATE FROM ROYAL MAIL - CWU members are taking national strike action on 9, 11, 14, 15, 23 and 24 December 2022. We’re sorry for the disruption this is likely to cause you. We are doing what we can to keep services running. More information here.