Clanbay Support

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Christmas Holidays

With the holiday season fast approaching we would like to take this time again to thank all of our customers for your support over the year and wish you all a Merry Christmas and a Happy New Year! We hope you have an amazing holiday with your family and friends!

With the Christmas period now coming closer as normal there will be some expected delays with couriers due to the higher amounts of parcels they have to deliver, so we do ask all customers to allow additional time on their orders due to the increased demand this time of year.

Our estimated Christmas cut off points for deliveries are below, any orders shipped up to this date should still be with you before Christmas.

UK / ROI Customers
Royal Mail - 18th December
DPD - 19th December

International Customers 
EU - 17th December 
US - 16th December
AU - 10th December
UAE - 16th December

(All above dates are estimated and not guaranteed)

Our offices will also be closed from end of day 23rd December. We will reopen on the 30th December to catch up on any emails / queries during the holiday break. Our offices will then close again until the 2nd January where all departments will resume as normal. 

We do ask you not to send multiple emails / tickets during the holiday period as this will only slow down responses for everyone when staff resume office. 
Any returns received on/post our return will also have the holiday closure time factored into your return window so no need to panic just because we and or couriers are closed.

Customer Services Dept Update

Current First Response Time: Generally 2-3 Working Days

Consecutive Response Time: Generally 1-2 Working Days

Status: Green - Steady volume of Tickets and Calls 

Note: We no longer offer phone support.

Dispatch Dept Update

Status: Amber - Shorts Delays due to global factors 

Product Lead times: We are experiencing some delays with EU Brands due to a variety of global factors have resulted in unexpected lead time delays. Whilst we try to maintain accurate delivery estimates these are sometimes subject to unexpected change. We do ask to allow a minimum of 7 days additional lead time onto orders.