Clanbay Support

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Christmas Ordering

Thank you to all customers throughout the year supporting our family run business.

As the holidays are quickly approaching we must alert all customers that orders placed up until the 11th December have a high chance of being received before Christmas. Unfortunately orders placed past this date unless marked as 24hour Dispatch will not be with you until after the holiday period.

Please also allow 2-3 working days on to all lead times including on customer service queries as staff are dealing with a massive influx of tickets and emails.

Our offices will also be closing from Friday 23rd December and wont be reopened until the Monday 2nd January to celebrate the holiday period. During this time no orders will be dispatched or queries answered so please do allow time for this.

We wish all customers a very Merry Christmas and a Happy New Year!

Customer Services Dept Update

Current First Response Time: Generally 2-3 Working Days

Consecutive Response Time: Generally 1-2 Working Days

Status: Red - High volume of Tickets and Calls 

Note: We no longer offer phone support.

Dispatch Dept Update

Status: Amber - Shorts Delays due to global factors 

Product Lead times: We are experiencing some delays with EU Brands due to a variety of global factors have resulted in unexpected lead time delays. Whilst we try to maintain accurate delivery estimates these are sometimes subject to unexpected change. We do ask to allow a minimum of 7 days additional lead time onto orders.

STRIKE / DELIVERY DELAY UPDATE FROM ROYAL MAIL - CWU members are taking national strike action on 30 November, 1, 9 and 11 December 2022. We're sorry for the disruption this is likely to cause you. We're doing what we can to keep services running. More information here.