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We are advising all customers where possible to choose DPD as their delivery service, as we are currently experiencing heavy delays with Royal Mail parcels being processed on their system and being delivered on time. We have made Royal Mail aware of this issue and they are working on getting these issues resolved.
For customers who have already received a dispatch email and your parcel is outstanding with Royal Mail we do apologise for the delay and assure you they will be delivered ASAP.
Current First Response Time: Generally 2-3 Working Days
Consecutive Response Time: Generally 1-2 Working Days
Status: Red - High volume of Tickets and Calls
Note: We no longer offer phone support.
Status: Amber - Shorts Delays due to global factors
Product Lead times: We are experiencing some delays with EU Brands due to a variety of global factors have resulted in unexpected lead time delays. Whilst we try to maintain accurate delivery estimates these are sometimes subject to unexpected change. We do ask to allow a minimum of 7 days additional lead time onto orders.