Return FAQ's

If you're not completely satisfied with an item and it is unused, unfitted and in it's original (undamaged/unsoiled) packaging you can return it to us within 30 days of order receipt for a refund or exchange subject to compliance with the terms & conditions of sale and return. Ourreturn system isself-serviceand you access your order information via your account on our website. All customer accounts are password-less, so you only need your order email address to access your account. Our system ...

All returns should be booked to the following address: Clanbay Returns, 11a Upper Edward Street, Newry, Co. Down, BT35 6AX, UK Please ensure you state your order number in the reference field when booking your return or label the carton with this information to prevent any details in processing the return. If you are making a return from a non EU Country you MUST label your parcel as 'Return of goods at zero cost', failing to do this may incur additional charges and or issues with import. P...

Due to the fragile nature of many of our products and the unpredictability of courier networks we have devised an Essential Repackaging Guide to aid you in safe and trouble free return of your order. - Please ensure all items are in clean original packaging - failure to do so will affect your refund - Please ensure all items are returned as received, i.e.: good condition - failure to do so will affect your refund - Please do not use excessive amounts of sticky tapes to reseal product p...

When booking a return you may choose whichever courier you prefer and we recommend using a parcel comparison website to maximise your options for safe and effective transport. This is a list of some of the more common comparison sites: - Parcel Monkey (https://www.parcelmonkey.co.uk/) - Parcel Hero (https://www.parcelhero.com/) - Parcel Compare (https://parcelcompare.com/) Please consider cost of service and reputation of your selected courier, for example: some couriers offer speci...

Our return period is strictly 30 days from the date in which you received the order unless otherwise stated on a particular product. This means the item must have arrived at our depot within the 30day return period as confirmed by tracking history. Due to the nature of products including warranty periods and stock commitment levels we strictly enforce this policy and we therefore advise you do not return any order which will not arrive within the return period time frame. In some cases as a ge...

In some rare instances a return may have to be rejected where it fails to meet guidelines as set out in our returns policy and namely: - All returned must be in clean original packaging with all parts and accessories - All returned must be received in good condition so to meet resale classification - All returned must closely adhere to our essential repackaging guidance guide - All returns must be free from damage (both original or additional damage) - All returned must arrive back ...