Returns Process

If you're not completely satisfied with an item and it is unused, unfitted and in it's original (undamaged/unsoiled) packaging you can return it to us within 30 days of order receipt for a full product refund or exchange.

We've simplified returns by providing a self service returns process:

  1. Simply download and complete the 'Returns Form' found below, complete the form with all relevant details and place inside the packaging.

  2. Securely repackage all products in an outer box with adequate packaging ensuring not to use sticky tapes to reseal individual product packaging.

  3. Download the 'Returns Label' found below, complete and affix to the outside of the packaging.

  4. Select a courier of your choice or book through one of our recommended couriers: MyHermes or Parcelcompare.

Please allow up to 14 working days for your parcel to reach us and for your refund to be processed however we aim to process within 2 days of receipt.

Please ensure you have reviewed the returns policy on our website before making any returns.

Please note: we cannot accept any returns over the counter at our Lighting Showroom - all returns MUST be returned by courier.