Merry Christmas & A Happy New Year to all customers! ❄️🌲☃️
Clanbay will be closed up for the Holidays from the 23rd December 2021 until the 3rd January 2022.
Customer Service Department
Customer service staff will be in office on the 28th & 29th December to follow up on email queries only. No phone support will be available on these days.
Customer service staff will return fully to work on Monday 3rd January however phone support will only resume on the 5th January to allow the team to catch up on any email / ticket queries over the holiday period.
Dispatch Department
Dispatch staff will be in office on the 28th & 29th December to fulfil orders and ship with couriers that are back open during this period of the holidays and will resume office fully again on the 3rd January.
UK & R.O.I Delivery - Orders shipped up until the 21st December should still arrive with you before Christmas, however we cannot guarantee this for any Royal Mail 48 Hour Parcels as generally Special Delivery will take priority closer to their closing date.
International Delivery - Orders shipped up until the 16th December should still arrive with you before Christmas however we are still making customers aware of delays on international shipments due to the onset effects of the pandemic and new measures being taken due to new variants on the rise.
Thank you again to all customers who have shown their support over this year and we look forward to many more to come. Stay safe over the holiday period and remember to leave cookies and milk out for Santa! 🎅