Missing Items

If you've received your order but found some something to be missing please first check the 'My Orders' section of your account which you can access via the 'Login/Register' option on the top right hand side of our website. In some cases we may split an order into multiple orders to fulfil part of that order in a timely manner whilst we await delivery of the remainder.

If your order is showing as fully dispatched (no split orders) please contact us with details of the missing item(s). Our Packing stations have CCTV in place so we can easily check to verify the pack status and identify any items failed to be packed in the process.

For missing items we will arrange a replacement or a refund.