Clanbay Support

We hope all of our customers had an amazing Christmas and New Year break and are ready for 2025!

Regarding orders, any orders placed during the 22nd December and 1st January, we were closed during this period so your order only got picked up when we returned to office on the 2nd January. This means the ETA provided to you would be extended by 1-2 weeks.

Any outstanding orders placed prior to the closed period should be fulfilled ASAP if not already due to deliveries arriving slightly slower to us post our return to work.

The team are getting orders out as quickly as possible and any major delay our team will notify you once we are made aware of any such delays.

Thank you all again for your continued support.

Current First Response Time: Generally 2-3 Working Days

Consecutive Response Time: Generally 1-2 Working Days

Status: Green - Steady volume of Tickets and Calls 

Note: We no longer offer phone support.

Status: Amber - Shorts Delays due to global factors 

Product Lead times: We are experiencing some delays with EU Brands due to a variety of global factors have resulted in unexpected lead time delays. Whilst we try to maintain accurate delivery estimates these are sometimes subject to unexpected change. We do ask to allow a minimum of 7 days additional lead time onto orders.